Complaints & Content Removal Policy
Last updated: June 2026
Treets.me, operated by InSugarWeTrust SARL (SIREN 942 171 851, 122 rue Amelot, 75011 Paris, France), is committed to providing a secure platform compliant with French and European law and with the standards of the card networks and our payment service providers. This policy describes how complaints about content are received, processed, and resolved, and how content is removed.
1. What Can Be Reported
Any user or third party may report content they consider to be:
- illegal (including CSAM, terrorism-related content, incitement to hatred, fraud);
- non-consensual or depicting a person without their consent;
- in violation of intellectual-property rights;
- misleading or fraudulent;
- in violation of our Terms of Service or Adult Content Policy, or of card-network standards.
2. Who Can Report
- any buyer who has accessed content;
- any person depicted in content hosted on the Platform;
- any third party with a legitimate basis (rights holder, public authority, legal counsel, law enforcement);
- any member of the public who becomes aware of potentially illegal content.
3. How to Report
| Channel | How | Availability |
|---|---|---|
| In-platform reporting | Three-dot menu on any content → "Report" → select a reason and provide details | 24/7, automated intake |
| support@treets.me | 24/7 receipt, reviewed within 1 business day |
Abusive or bad-faith reporting is itself a violation of our Terms of Service and may be sanctioned in accordance with Article 6-I-4 of the French LCEN.
4. Processing Timeframes
Every report receives an automated acknowledgment within twenty-four (24) hours. All reports are reviewed by a human and decided within seven (7) days at the latest. Where a report is credible on its face, the content concerned is taken down immediately, pending review.
| Complaint type | Acknowledgment | Decision | Action |
|---|---|---|---|
| CSAM / child exploitation | Immediate | Immediate | Automatic blocking, deletion, report to NCMEC/authorities, permanent account termination |
| Illegal content | Within 24 hours (automated) | Within 7 days; content taken down immediately pending review where credible | Removal; notification of authorities where required |
| Non-consensual content | Within 24 hours (automated) | Within 7 days; content taken down immediately pending review where credible | Removal; creator suspension pending investigation |
| Card-network standard violations | Within 24 hours (automated) | Within 7 days | Content removal; creator warning or termination |
| Other policy violations | Within 24 hours (automated) | Within 7 days | Review; removal or warning as appropriate |
| Removal request by a depicted person | Within 24 hours (automated) | Content suspended on receipt; permanent removal within 7 days where consent cannot be evidenced | No justification required from the depicted person |
Every report receives an automated acknowledgment within twenty-four (24) hours, and all complaints are reviewed and decided within a maximum of seven (7) days, including removal of violating content. Where a report is credible on its face, the content concerned is taken down immediately pending review. Clearly illegal content is removed immediately upon confirmation.
5. Removal Requests by Depicted Persons
Any person who believes they appear in content on the Platform without valid, ongoing consent may request its removal:
- Submit a request to support@treets.me (subject: "Content Removal Request — Depicted Person"), including a description of the content, its URL if known, and proof of identity.
- Acknowledgment (automated) within twenty-four (24) hours; the content concerned is suspended immediately upon receipt of a credible request.
- Investigation: we require the creator to produce valid consent documentation covering public distribution. If satisfactory documentation is not produced within seven (7) days, the content is permanently removed.
- Outcome notification within seven (7) days of the initial request.
- Further recourse: if unsatisfied, the requester may refer the matter to the competent data-protection authority (CNIL in France) or the competent courts.
Content subject to a credible non-consent claim may be disabled immediately as a precaution while the investigation is ongoing.
6. Creator's Right of Response
The creator concerned by a report has the right to:
- be informed of the report (except where prohibited by an order of the authorities);
- provide explanations or supporting evidence (including consent and age records);
- appeal a removal or sanction decision within seven (7) days.
In case of substantiated violations, the creator's account may be suspended or terminated and pending funds frozen.
7. Transparency Reporting
We produce monthly transparency reports, shared with our acquiring and payment partners upon request, including: the number of complaints received, content removals and takedowns, incidents of illegal content, the actions taken, and any reports made to NCMEC or other authorities. Where no incidents occurred, a Nil Report (Zero Incident Report) is submitted no later than the 5th day of the following month.
8. Cooperation with Authorities
We cooperate fully with law enforcement and competent authorities, including disclosing the identity or location of users in breach of our policies upon valid legal request, in accordance with our privacy policy and applicable law. Detected CSAM is reported without delay in compliance with our mandatory reporting obligations.
9. Contact
support@treets.me — InSugarWeTrust SARL, 122 rue Amelot, 75011 Paris, France